Tag: Frances Cole Jones

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Feb 11, 2021 “I’m Not Complaining—I’m Explaining”… Are You Sure? This past week, I was listening in a call between a client and her employee. In response to my client’s question regarding why her employee had—essentially—dropped the ball the employee… Read More
Feb 4, 2021 Decrease the Pressure = Increase the Traction Let me begin by saying that I don’t think anyone should drive on the beach for anything less than an emergency. I recognize others feel differently. One of these people… Read More
Jan 28, 2021 Hope: When Can it Lift You Up? When Can it Let You Down? Emily Dickinson famously said, “Hope is the thing with feathers/ that perches in the soul” and I agree. Delicate and sometimes elusive, hope can keep us going when we are… Read More
Jan 21, 2021 2 People Meet = 6 People Present: What to Do When You’re Perplexed, Agitated, or Aggravated by Those Around You This past week my attention was caught by a quote from psychologist and philosopher, William James: “Whenever two people meet, there are really six people present. There is each man… Read More
Jan 14, 2021 Anatomy of a Crummy Apology (and How it Could Be Improved) I write a lot about apologizing because I think it is an important, and under-rated skill. Important because—when done well—apologies cause people to forgive: to give as they did before.… Read More
Jan 7, 2021 Sometimes Perfection is Messy… Greetings and salutations, it’s wonderful to reconnect in 2021. If you’ve been receiving the Wow for a while you know each year I pick a theme I hope will serve… Read More
Dec 17, 2020 What Would Success Look Like? As some of you may remember, in 2019 I spent time training at the Edward Lowe Foundation. Among the many things I learned was the value of asking clarifying questions… Read More
Dec 10, 2020 “Not This Story Again…” Have any of you had the experience of hearing a colleague or loved one launch into a story you have heard them tell many, many times? In these moments—if your… Read More
Nov 25, 2020 “We Interrupt this Thanksgiving…” Those of you old enough to recall watching television programs in a scheduled way may remember hearing the announcement, “We interrupt our program to bring you this important message…” After… Read More
Nov 19, 2020 Catalyze Complaints: Turn Your Complaints (and Others’) into Coping, Calm, or Conquest If your days are anything like mine, it’s possible that you run through a daily internal—or external—litany of complaints… your job is making you nutty, your family is unappreciative, your… Read More

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