Tag: business communication

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Jun 9, 2022 Diagnose Like a Doctor–Without all that Pesky Med School A few weeks ago, I had the opportunity to work with a sales team. Part of my remit was to help them respond to comments (complaints…) with greater finesse (patience….) … Read More
Dec 16, 2021 It’s Never as Good as it Seems. It’s Never as Bad as it Seems. A few weeks ago, I decided to begin educating myself about cryptocurrency by listening to an interview with Brian Armstrong, the inventor of Coinbase. After listening to it, I’m clearer… Read More
Nov 18, 2021 “That’s Not a Terrible Idea…” As those of you know who have been on the Wow journey for a while, the nuances of language live large for me. Today, I’d like to look at a… Read More
Jun 24, 2021 “Is There Anything Else I Should Be Asking You?” Recently, I was listening to an interview on NPR. At the end of the session the interviewer said, “Is there anything else I should be asking you?” This struck me… Read More
Jun 10, 2021 Expectations: Set Them Up So They Work For You Many of us have heard the phrase, “Expectations are resentments waiting to happen.” and this is certainly true if they are unspoken. (Should you doubt me, don’t articulate your expectations… Read More
Jun 3, 2021 Read Between the Signs As face-to-face meetings become more commonplace it seemed like a good time to talk about the importance of paying attention to the body language of your pitch target, lunch date,… Read More
May 27, 2021 “You’re Such a Bad Dog…” I imagine some of us have had the experience of having a friend’s dog jump on us while its owner coos, “Oh, you’re such a bad dog… you’re the very… Read More
May 20, 2021 Are You Living Between “When” and “Then”? This past week I was speaking with a client who was feeling….Let’s say ‘disgruntled’ with her situation at work. As we talked through how she might proceed she said, “Look,… Read More
Apr 29, 2021 It’s Never a “Good Question” As I mentioned in last week’s post, my preference for beginning a meeting or presentation is to start with a story, statistic or question. After that? State your question policy:… Read More
Apr 22, 2021 “Opening Amenities are Opening Inanities” The title of this post is one of my favorite lines from Winston Churchill. What does it mean? In the context of your next Zoom meeting or presentation it means… Read More

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