Frances Cole Jones
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“That’s Not a Terrible Idea…”
Are You Doing New Things in an Old Way?
Here and Wow: (Big) News from the Wow World
Jun 10, 2021
Expectations: Set Them Up So They Work For You
Many of us have heard the phrase, “Expectations are resentments waiting to happen.” and this is certainly true if they are unspoken. (Should you doubt me, don’t articulate your expectations…
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Jun 3, 2021
Read Between the Signs
As face-to-face meetings become more commonplace it seemed like a good time to talk about the importance of paying attention to the body language of your pitch target, lunch date,…
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May 27, 2021
“You’re Such a Bad Dog…”
I imagine some of us have had the experience of having a friend’s dog jump on us while its owner coos, “Oh, you’re such a bad dog… you’re the very…
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May 20, 2021
Are You Living Between “When” and “Then”?
This past week I was speaking with a client who was feeling….Let’s say ‘disgruntled’ with her situation at work. As we talked through how she might proceed she said, “Look,…
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May 6, 2021
Make ‘Let’s Stay in Touch’ a Reality
As we emerge from our pandemic cocoons, meeting and greeting one another and getting caught up on the business of our business, I’m guessing (hoping!) there will be exuberance in…
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Apr 29, 2021
It’s Never a “Good Question”
As I mentioned in last week’s post, my preference for beginning a meeting or presentation is to start with a story, statistic or question. After that? State your question policy:…
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Apr 22, 2021
“Opening Amenities are Opening Inanities”
The title of this post is one of my favorite lines from Winston Churchill. What does it mean? In the context of your next Zoom meeting or presentation it means…
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Apr 15, 2021
You’re Gonna Wanna Gimme… No, I’m Not
For many of you, this post may seem super-persnickety and/or old fashioned. I’m OK with that. What is today’s topic? My telephone’s desire to change “going to” to “gonna,” “want…
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Apr 8, 2021
Shame on Shame
Is there any feeling more corrosive than shame? Rage, jealousy, and fear… they come and go, but – in my experience – once they’re gone it’s hard to recall what…
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Apr 1, 2021
Assumptions – Why Making an Ass of You Blows Back on Me
Most of us have heard the phrase, “When you assume things you make an ass of u and me,” used by boss-type-people to underlings who made assumptions about how work…
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How to Wow
What is yoga therapy?
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