Frances Cole Jones
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“That’s Not a Terrible Idea…”
Are You Doing New Things in an Old Way?
Here and Wow: (Big) News from the Wow World
Jan 14, 2021
Anatomy of a Crummy Apology (and How it Could Be Improved)
I write a lot about apologizing because I think it is an important, and under-rated skill. Important because—when done well—apologies cause people to forgive: to give as they did before.…
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Aug 6, 2020
Strike While the Iron is Cold: Using Nonviolent Communication to Change Your Life
First, let me say that I know “strike while the iron is hot,” is a blacksmithing term, not an ironing term. As I had no blacksmithing equipment in my home,…
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May 14, 2020
When Anxiety Runs Amok, How to Put Others at Ease
A few weeks ago Keith and I made the decision to sell our kayaks. Last Friday we cleaned, measured, and photographed them, then listed them on a few websites and…
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May 7, 2020
Distance Selling? Zoom In and Close the Deal
For many people, the best and easiest part of selling their product or service used to be when they would hand it to the potential retailer/buyer and say, “Here, touch…
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Nov 5, 2014
Don’t Do Others’ Negotiating for Them
Last week, I had the opportunity to speak on WPIX’s “Chat with Women” (For the full interview—about 20 minutes—click here) One of the topics we discussed was how to negotiate…
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Oct 18, 2011
Negotiating: Bring Your Home Court Advantage With You
The Harvard Business Review recently published an article titled, “Negotiate Where You Want to Get What You Want.” Its premise? That where you negotiate your next raise is as important…
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Feb 10, 2011
Negotiating Power: Getting What you Want in Deals with Clients and Vendors
While your business environment might not be the markets of Morocco, where haggling over a head of lettuce or a cab ride is expected, negotiation is simply a part of…
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How to Wow
What is yoga therapy?
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