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Dec 3, 2015 Unsubscribe: A Cheap & Cheerful Way to Survive the Holidays Recently, I’ve been fostering my illusion of control by unsubscribing madly from countless email lists to which others decided I should belong. (Honestly, I ordered one thing from you four… Read More
Nov 23, 2015 The Power of ‘Assigning Praise’ (In Other Words, Say “Thanks”) With the national holiday of ‘thank you’ just around the corner, it seemed an appropriate time to take a moment to consider the power of this simple phrase. Thanks (pun… Read More
Nov 19, 2015 Beware Boardroom Bullying As many of you are doubtlessly aware, bullying isn’t something that happens only in our classrooms: bullying occurs in our boardrooms with surprising frequency. The tricky bit about it happening… Read More
Nov 12, 2015 Fire Yourself: What to Do When You Don’t Know What to Do Every now and then is it possible you have a bad day? A day when you’re grumpy, forgetful, bored, lazy, or just…intractable?  Alternatively have you ever had the experience of… Read More
Nov 6, 2015 My Brand is “Situation” This past weekend, I went to see the new Sandra Bullock film, “Our Brand is Crisis” because, well, I had to know: it’s (very loosely) what I do. Why very… Read More
Oct 30, 2015 I said “Explain” You heard “Defend”—Now What? This past Monday I was working with a client who was making a choice I found…..mysterious. Given that, I asked, “Can you explain your thinking to me?” To which he… Read More
Oct 22, 2015 The Devil’s on Email This past weekend, I did a Wow-show. Among the questions I got was, “How can you use email effectively?” My answer went on for awhile…. Below, the highlights, the gist,… Read More
Oct 8, 2015 Agree, THEN Disagree (Otherwise People Think You’re Delusional) This past week, I was asked to view the tape of a prospective client who was recently interviewed about a scandal in her life. When the interviewer asked her, “Is… Read More
Oct 1, 2015 “See the Whole Board. Think Several Moves Deep”: Why Improving Your Customer’s Experience Will Improve Your Own Perhaps it’s the fall—with that back-to-school feeling—but I’ve been in a chess-playing kind of mood this past week. I’m not good, but as I play I try to keep in… Read More
Sep 17, 2015 Sometimes it’s Not “All Good” Have you ever had the experience of having a colleague or friend confide something disquieting to you— someone they love has an illness; they got into a kerfuffle with a… Read More

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How to Wow: Proven strategies for selling your (Brilliant) self in any situation

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