Frances Cole Jones
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“That’s Not a Terrible Idea…”
Are You Doing New Things in an Old Way?
Here and Wow: (Big) News from the Wow World
Oct 1, 2020
“You Can’t Make an Entrance if You Never Leave”
This past week I was listening to an interview with Chris Rock during which he mentioned a piece of advice he had received from Lorne Michaels, “You can’t make an…
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Sep 24, 2020
“That’s Not My Problem” & Other Customer Service Missteps
Should you be having a birthday, and be anywhere in my vicinity, I will happily be in charge of getting you a cake. (I am all about birthday cake. It…
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Sep 17, 2020
“There are Years that Ask Questions and Years that Answer”
We’ve all had years that have asked us questions: we’ve gotten married or divorced, a parent has died, we’ve lost a job, illness has manifested, children have arrived… But I’m…
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Sep 10, 2020
“Thank You for Correcting Me”
As I mentioned a few Wow’s ago, I’m in the midst of an online education course. This morning our teacher corrected a student’s Sanskrit pronunciation and she responded, “Thank you…
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Sep 3, 2020
Why—and How—to Tell Someone a Secret
This past week a client confided to me that he had been keeping a secret from his business partner. (What the secret is is not germane to this conversation.) His…
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Aug 27, 2020
Hanging Out on the D.L. Was Seductive… (but Maybe It’s Not Anymore)
For the last year or so, I have been nursing a knee situation. With this in play, I have not wanted to lower my lotus (pic, top right) down onto…
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Aug 20, 2020
What Tomatoes Can Teach Us About Trust—and Asking Effective Questions
The last few weeks I have been making an enormous amount of tomato sauce and enrolled in an online course with 60 other students. What do these two things have…
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Aug 13, 2020
It’s Called Fishing, Not Catching
These days it can be difficult to cope with the uncertainty, lack of clarity, and sudden changes of information/direction each day brings. It’s easy to feel out of control. In…
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Aug 6, 2020
Strike While the Iron is Cold: Using Nonviolent Communication to Change Your Life
First, let me say that I know “strike while the iron is hot,” is a blacksmithing term, not an ironing term. As I had no blacksmithing equipment in my home,…
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Jul 30, 2020
Serving Those Who Have Served—and How it Can Serve You
Some weeks ago I appeared on a podcast that helps JMO’s (Junior Military Officers) transition from their branch of service to the corporate world. Why was this particularly fun for…
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