Frances Cole Jones
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“That’s Not a Terrible Idea…”
Are You Doing New Things in an Old Way?
Here and Wow: (Big) News from the Wow World
Oct 20, 2022
Are You Keeping Track or Keeping Score….With Yourself?
Last week I wrote about how to tell if someone in your life is keeping track or keeping score. Why? Because when people around you are keeping score it can…
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Oct 13, 2022
Are People in Your Life Keeping Track—or Keeping Score?
This past week I was speaking with a client whose team was completing a large project. Things were going OK but, she said, but there was one team member whose…
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Oct 6, 2022
Are You Handing Out Enough High-Value Treats?
The confluence of two things determined the content of this week’s blog post: The Chief People Officer of HubSpot, Katie Burke, posted about phrases we don’t hear enough at work.…
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Sep 29, 2022
“Because You Said So?” I Don’t Think So
A few weeks ago, I wrote about phrases that do not promote harmony. This past week I attended a meeting where I was reminded of another: “Because I said so.” …
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Sep 22, 2022
“A Busy Mind is Not Necessarily an Anxious Mind”
Greetings all, The onset of fall has been pulling me in multiple directions. I’m thinking the same might be true for many of you. And while I would like to…
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Sep 15, 2022
You May “Know” It—but I Wouldn’t Say It
Over the years, I’ve written about words and phrases that do not improve the situation. (“Calm down” and “I told you so,” are top contenders.) Here’s another: “I know you…”…
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Sep 8, 2022
Listen for the Hum Underneath the Humdrum…
September is here with its seemingly inexhaustible to-do lists. After the miasma of August it’s easy to feel overwhelmed by the volume of day-to-day tasks. But what if I asked…
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Aug 11, 2022
What to Say When You Don’t Know What to Say
I can’t tell you how much I appreciate the messages I’ve received since I wrote about Tiger’s passing because I know when someone loses someone they love, it can be…
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Aug 4, 2022
“Once Upon a Time…” Using Storytelling to Make Magic Happen
Monday night I had the opportunity to write speeches for an awards show in NYC. As you know if you’ve watched any awards show, there is a tendency for speakers…
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Jul 28, 2022
What Do You Get When the Body is Broken but the Heart is Whole? This.
As some of you know, I had to say goodbye to my big dog last week. It was unexpected and it was heartbreaking. Among the many reasons Tiger held my…
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