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Oct 30, 2015 I said “Explain” You heard “Defend”—Now What? This past Monday I was working with a client who was making a choice I found…..mysterious. Given that, I asked, “Can you explain your thinking to me?” To which he… Read More
Oct 22, 2015 The Devil’s on Email This past weekend, I did a Wow-show. Among the questions I got was, “How can you use email effectively?” My answer went on for awhile…. Below, the highlights, the gist,… Read More
Oct 15, 2015 “Surprise Me”: One Easy Way to Bring Out the Best in Others I spent the past week on vacation and so, had time for some frothier pursuits. While reading an article on Mike Nichols in Vanity Fair, I was struck by the… Read More
Oct 8, 2015 Agree, THEN Disagree (Otherwise People Think You’re Delusional) This past week, I was asked to view the tape of a prospective client who was recently interviewed about a scandal in her life. When the interviewer asked her, “Is… Read More
Oct 1, 2015 “See the Whole Board. Think Several Moves Deep”: Why Improving Your Customer’s Experience Will Improve Your Own Perhaps it’s the fall—with that back-to-school feeling—but I’ve been in a chess-playing kind of mood this past week. I’m not good, but as I play I try to keep in… Read More
Sep 24, 2015 Party of One: Making the Most of Your One-on-One Meeting This past week, I received an email inquiring, “What are some best practices for presenting to an audience of one? How do you communicate to the person in front of… Read More
Sep 17, 2015 Sometimes it’s Not “All Good” Have you ever had the experience of having a colleague or friend confide something disquieting to you— someone they love has an illness; they got into a kerfuffle with a… Read More
Sep 11, 2015 Throw Your Boss Some Love It’s the first week after Labor Day and while some people are experiencing that “back to school” rush, many are filled with low-grade horror that summer is in their rear… Read More
Sep 2, 2015 “I Don’t Accept Your Premise” (AKA Strategies for Responding, Not Reacting) Some of you (but likely not too many—it was August after all) may have noticed there was no Wow last week. Those of you who did notice likely thought, “Huh….she’s… Read More
Aug 20, 2015 Ghosting…It’s Not Just for Breakups Anymore No matter where you get your news—the Times or Facebook—it’s likely you’ve read about the new relationship trend called “ghosting.” According to the article in the Times, ghosting is defined… Read More

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How to Wow: Proven strategies for selling your (Brilliant) self in any situation

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