Frances Cole Jones
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“That’s Not a Terrible Idea…”
Are You Doing New Things in an Old Way?
Here and Wow: (Big) News from the Wow World
May 24, 2018
Are You the Psychopath in the Office Next Door?
This past week I had a terrific time doing a presentation skills seminar for a client. Among the topics covered: presenting oneself in person, on the telephone and electronically…..at which…
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May 17, 2018
“You Can Trust Me”…I Trust You NOT
Over the past few weeks, I have been dealing with a number of different service providers: cable companies, curtain manufacturers, washing machine purveyors…handling a few first-world “problems.” Because I live…
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May 10, 2018
It’s Better to be a Good Boss than a Bad Friend: 3 Lessons About Communication (and Leadership)
As you know, I have clients across a spectrum of industries. Among them, many in the ‘beauty space.’ If you’re in the beauty-know, you have likely been following the results…
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May 3, 2018
Baffled by Others’ Choices? You HAVE to Consider that They Can’t Read Your Mind
This past week, I left a note for my handyperson requesting that he install glass shelves in my bathroom. When I returned home, I found them positioned as above….. Between…
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Apr 26, 2018
Want to Make Your Dreams Come True? Budget Your Time Like It’s Money
This past week I was offered a job as a Senior Executive within a firm I admire. They came to me offering lots of flexibility—I could arrange my time and…
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Apr 19, 2018
Wow, What a Week of Apologies! Let’s Take a Look at What Worked—and What Didn’t.
If you’ve been paying attention to the news, you know it’s been a week of public apologies: multiple executives at Starbucks have spoken up in response to the public outrage…
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Apr 12, 2018
“Pick Your Brain” & Other Phrases I Never, Ever Want to Hear Again
This past week I had the great pleasure of being asked to speak by a longtime client-turned-friend. Our 10+ year friendship allowed us to move quickly through top-layer business and…
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Apr 5, 2018
“I Wouldn’t Presume to Advise You.”
As you may have deduced from the exciting Wow photo, above, I had a bit of eye surgery this week; specifically, surgery for cataracts. In the weeks prior to my…
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Mar 29, 2018
Don’t Let Great Get in the Way of Good
While many of you may recognize the above as the business-speak version of Voltaire’s “The Perfect is the Enemy of the Good,” many of you may also be thinking, “What…?”…
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Mar 22, 2018
“But I Need X Product NOW!!!”
Every so often I have the good fortune to be asked to write about customer service. This past week was one of those times. My friend Kelly Kovack, founder of…
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About
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How to Wow
What is yoga therapy?
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