Big ideas are all well and good, but if you need your team up to speed by tomorrow, you need this talk. It includes: how to incorporate the 12 most persuasive words in the English language; techniques for inter-office conflict resolution; how to read others’ body language to decode unspoken agendas and achieve your objective; efficient, effective, and professional phone/email guidelines; the art of the interruption; how to handle hostile Q & A.

Post 2020, teams are spread across offices, time zones, and countries, making it hard for members to feel integrated– much less vital to a team’s success. This talk takes a look at frequent virtual team issues (hiding/communication breakdowns/diminished morale) and offers tools for running an efficient, effective, enthusiastic virtual team.

Every selling situation has a driver, a facilitator and a gatekeeper– do you have the bait necessary for each? And once you’ve caught them, how do you keep them coming back? This talk offers immediately applicable methods for finding new, and retaining your established, customers. It also takes a look at ways in which you might, inadvertently, be undermining your credibility. (“Trust me!” Nope, never say that….)

Regardless of your product or service, there is a proven formula for selling anyone, anything, anytime a literal A + B = C (which includes the one word that increases listener buy-in from 60 to 94%. No, that’s not a typo.) This talk breaks down the mystery behind why some pitches work and others fail, so you never again leave wondering, “What happened?